Shipping Policy

Shipping Policy for CerealsPlace.com
Last Updated: 10/03/2025

At CerealsPlace.com, we strive to deliver your favorite cereals quickly and efficiently. This Shipping Policy outlines our processes, timelines, and terms to ensure a seamless experience.

1. Free Shipping Eligibility

Free Shipping: Enjoy free standard shipping on all orders over Ksh 2,000 within Gachie and Ruaka Kenya.
Orders Below Ksh 2,000: A flat-rate shipping fee of Ksh 50 will apply.

2. Order Processing & Fulfillment

Same-Day Fulfillment: All orders placed before 6:00 PM EAT are processed and handed over to our shipping partner the same day.
Orders After Cut-Off: Orders placed after the cut-off time will be processed the next business day.

3. Delivery Timelines

Processing Time: 24 hours (same day for orders placed before the cut-off).
Shipping Time:
- Local (Kenya): same day after fulfillment.
- Remote Areas: We currently only deliver within Gachie and Ruaka areas.

Note: Delivery times depend on the shipping carrier and your location. Delays due to unforeseen circumstances (e.g., weather, carrier issues) are not guaranteed but will be communicated promptly.

4. Shipping Restrictions

We currently ship only within Ruaka and Gachie.
Some remote areas may require extended delivery times or incur additional fees (customers will be notified before processing).

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your delivery status.

6. Shipping Address

Ensure your shipping address is accurate and complete. We are not responsible for delays or losses due to incorrect addresses.
To update an address, contact us at info@cerealsplace.com immediately after placing your order.

7. Undeliverable Orders

If a delivery attempt is unsuccessful (e.g., incorrect address, unclaimed package), the order will be returned to our facility.
We will contact you to reship the order (additional fees may apply) or issue a refund (minus shipping costs).

8. International Shipping

Currently, we do not offer international shipping.

9. Holidays & Peak Seasons

During holidays or peak periods (e.g., festive seasons), processing and delivery times may be extended. Updates will be posted on our website.

Contact Us

For shipping-related questions or concerns:

Email: info@cerealsplace.com
Phone: 0786978022
Address: Cereals Place Store Oposite Kihara Hosptal

Governing Law
This policy is governed by the laws of Kenya

Thank you for choosing CerealsPlace.com! We’re excited to get your cereals to you fast. 🥣🚚